Return Policy

At Blackwood Toronto, we do everything we can to keep our customers satisfied. However, it may occur that you wish to return a product. In this document, we clearly explain our return policy.

Conditions for Returns

You may only register a return after you have physically received the item.

Return costs are entirely the responsibility of the customer, including international shipping costs.

Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

Trying on items is allowed, but wearing them is not permitted.

Returning products that were intentionally ordered in multiple sizes with the intention to partially return them is not allowed.

Return Process

You will receive the return address of our supplier.

You must return the item entirely at your own expense, including any customs or shipping fees.

We always recommend using a shipping method with tracking.

Refunds

After the item has been received at the return address and its condition has been approved, the purchase amount will be refunded within 30 days via the original payment method.

Liability

We are not responsible for lost parcels if the tracking indicates that the item was delivered to the address provided by the customer.

If an incorrect address is provided, this is the responsibility of the customer.

Address errors must be reported within 24 hours of placing the order.

Contact

For questions regarding returns, you can contact us at info@blackwood-toronto.com.